Precision Garage Door Naples , FL (2024)

Garage Door Repair

06/05/2022

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Jason was excellent. Prompt service and did a very wonderful job in repairing the problem and very efficient highly recommend precision door

Joan Zuckerman

Garage Door Opener Repair

05/12/2022

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Years of experience, they can solve garage doors problems.

Barb Paganelli

Garage Door Repair

04/06/2022

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

WHAT THE HELL!!!!!!!!!!!!!!!They called at 7:30 pm saying they would be finishing up their job in a half an hour (8:00pm); my comment "too late, reschedule"Larry Tucker

Larry Tucker

Response:

Good afternoon Mr. Tucker. We take all reviews very seriously as they are a good indicator on how our technicians are doing while out in the field. Unfortunately, for this instance I do believe we fell short on your expectations for us as a company. Our technician should have called you at the start of your service time frame since he was running behind to at least give you a heads up on the situation. He should have also let our office know that he was running significantly behind schedule as soon as the start of the next call window had started. We have spoken with the technician about expectations and communication with our customers and reiterated our call ahead procedures. We will also review this with all of our technicians at our weekly, company wide meeting on Thursday to hopefully prevent this situation from happening in the future. I do apologize for the lack of communication and our General Manager will be reaching out to you personally to see what we can do keep you as one of our valued customers.

The Precision Team

Garage Door Opener Install

03/30/2022

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

They did a great job, two employees installed new hurricane garage door. Showed up on time and were very efficient

George Schmidt

Garage Door Opener Install

03/18/2022

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

BenGuerre was on time evaluated my system in 5 minutes, gave me my installation options in 1 minute and the installed what we agreed on in 1 hour Everything works great and I will certainly call on him again if needed.

Bob Outtrim

Broken Garage Door Spring Repair

03/14/2022

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Precision overhead garage door company works with precision in the office and doing repairs. Very knowledgeable repair people who take the time to explain what they need to fix your problem. Then they check and adjust anything that is needed For optimal door performance.

William Mckinney

Install Garage Doors

03/07/2022

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Need garage door? Beware - this is our experience with Precision Door service!The first appointment was at 8:00 am on February 25. The tech didn’t show up until 11:30 am. No phone call, no communication at all! At 7:30 pm that night, he leaves. The job has several MAJOR issues. Wrong springs - lift motor was not installed - neither remote was working -key pad not installed - electric eyes were installed 1/2 inch from the floor - hinge on the door was at an odd angle, not square with panel - trim work not caulked. I am not a happy camper!Another tech came two days later and just shakes his head as he looks at the job! He called the office and got the okay to change the springs so that we can at least open the door.The third tech comes two days later and begins to try and fix all the mess. He finally gets the job done - most of it to my satisfaction. So 15 1/2 hours later, several phone calls, emails, and pictures, it is close! Would I recommend Precision Door——HELL NO!!!Charles Stayton

Charles Stayton

Response:

Thank you for taking the time to write a review. Unfortunately some things are out of our control as an install and repair company including traffic on 75 with a tractor trailer accident that morning that turned our techs drive into a 3.5 hour drive as opposed to a 1.25 hour drive which we were able to verify on our GPS but we certainly apologize for the late arrival out side of your 8-10am time frame as we never like to be an hour and a half late. Once on site our installer worked to get your door completed and noticed that the springs that were labeled and sent from our manufacturer for your door were not the correct size after we wound them up. Our technician let our office know and did document your frustrations and noted that-"Customer was not satisfied today due to the Springs not being the right size so the door was too heavy to hook the motor up to I did not want to put the motor under that kind of pressure I also did not install the keypad today due to the fact that I did not get done until like 730 the customer was also wondering about safety eyes being too low so when the next person comes out they will need to move them up just a little bit customer also wants his trim to be caulked I did not have any Caulk on the truck therefore I did not do it I also did not collect final payment because the job was not completed"We were aware of the condition of the job left as incomplete because of time of night as also because we know the damage that can be done by using an operator with a door that is not balanced. We were able to rectify the spring issue immediately on Monday which all parties were aware of the situation, including yourself. After our tech was out there on Monday we then pulled one of our most senior installers to make sure there would be no hiccups in completing your door install and finishing the trim work in the day light hours. We would have loved to have more of a conversation about your door and understand your frustrations but we were hung up on by you. Fortunately we did get to go over the concerns you previously had before you hung up on us and you yourself stated that you were very happy with our senior installers work and that everything was working as it should and you provided payment for the remaining door balance. During your brief conversation with our GM you repeatedly stated "compensation" and then kept threatening us with a negative review if we did not give you money to pay for you to not leave a review. We do not pay for reviews, good or bad, and take time to hear and understand each and every customer's concerns. Sometimes things happen outside and inside of our control and we strive to fix any errors or problems in a timely fashion. We did install a door that is working as it should and we were still trying to verify if there was any concerns we did not address in which you became even more agitated and, as previously stated, the conversation with you was terminated by you hanging up on our GM mid sentence. We are glad your door is working as it should and once again would like to apologize for the delayed arrival and the manufacturers spring error but we are glad we got your door up and running. Mistakes do happen and we can certainly own up to ours to make things right if there are any errors. Please feel free to contact our office and speak with our GM again if there are any more concerns we did not address, but from the limited information provided by you on the phone call, outside of needing to be paid to not leave a review, it is our understanding that everything is complete.

The Precision Team

Broken Garage Door Spring Repair

02/11/2022

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

arrived early. great recommendations. great job complete. very satisfied.

Don Wagner

Garage Door Opener Install

02/09/2022

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Ben was our technician, and he was great! Very friendly, personable and informative. Diagnosed the problem, gave me estimates and I was very pleased that he completed job while here and I didn’t have to schedule another appointment. Very pleased with his work and happy with new garage door opener. I chose Precision because was recommended by a friend in our community and I will recommend to my friends. Thanks, Kzemcik

Kathy Zemcik

Garage Door Opener Repair

02/02/2022

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

great service!

Lynn Schnars

Garage Door Repair

01/06/2022

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Tyler was at the property at the front end of the time frame and did a great job. Personable, efficient and clearly knew what he was doing. Thanks brother, appreciate your work.

Bruce Ashley

Garage Door Opener Repair

01/06/2022

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Justin Nash did a professional job. He was thorough, knowledgeable andinformative.

H B Murray

Garage Door Opener Install

12/27/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Lee was punctual, professional, and very efficient. He explained our options very well. We will definitely call Precision Garage Door anytime we need maintenance work. Highly recommend them.

James Elze

Garage Door Opener Install

12/20/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Quick call, in and out. No problem.

Charles Connon

Garage Door Opener Install

12/15/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Excellent service.

Colin Martin

Garage Door Repair

11/30/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

The technician was fast and efficient.He explained everything he did.Job well done

Joanne Mansolillo

Garage Door Opener Repair

11/24/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Justin was courteous, efficient and professional. Highly recommended!!

Micheal Downs

Broken Garage Door Spring Repair

11/09/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Justin was great!.. knowledgeable efficient and personable. He took care of the issue and assisted with reprograming. I have used Precision in the past and have always had a positive experience with excellence.

Pamela Abbott

Garage Door Repair

10/27/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

installer was efficient and respectful. would recommend precision garage door repair to others.

Mary ann Mugaas

Broken Garage Door Spring Repair

10/16/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Service Rep. explained the problems clearly and made the repairs quickly. I was very pleased.

Norman Vernon

Broken Garage Door Spring Repair

10/08/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Precision door always does an excellent job. They are extremely responsive and thorough. Lee is awesome.

Barrett & amy Clayton

Garage Door Repair

10/07/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

I have been using Precision Door since 2016 and they never disappoint. This morning the garage door didn’t open and I called the company around 7 o’clock and mentioned that I had a doctor’s appointment at noon. The technician showed up around 8:00 and fixed the door in 20 minutes. I would recommend them to anybody.

Greg Wallenstein

Garage Door Repair

09/24/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Prompt response, and Justin was quick and efficient diagnosing the problem, and fixing the issue.

Steve Abston

Garage Door Repair

09/21/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Service was good Your firm has serviced our garage door prviously

Clark Rabenold

Garage Door Repair

09/20/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

This company provides excellent service . Appointments are easy and quick to schedule. Technicians are knowledgeable and friendly I recommend them to friends ..I would give them a five star review.

Helen Luch

Install Garage Doors

08/03/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Precision installed a new garage door for us. We wanted something more hurricane resistant than what we had. The young men who came to do the installation were very professional. Courteous. Informative. Cleaned up after the work. It took a few hours but we are very happy with their work. It's all good. Worth the money that we paid for the door and installation.

Meryl Osse

Garage Door Repair

07/24/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

I,m a retired AC company owner.Wish i could of found such a great tech as the installer.He was awsome.Explained everything to me before he started and showed me all the parts that where worn out.Did a great job and put up with my grandson asking him everything about installing the new opener.Hee is 3 I am very happy with his work and will only call this company if i ever need help again.Highly recommend them. GREAT JOB

Edward Epstien

Garage Door Repair

07/20/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Outstanding, professional and ethical organization. They will be my go to company for any future repairs needed.

Lori Chang

Broken Garage Door Spring Repair

07/05/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Justin was polite & knowledgeable about what had to be done Work was completed in reasonable time I also like to thank your Company for responding to my request in a very short time I will gladly recommend your company to my friends

John Zagami

Garage Door Repair

06/23/2021

Naples, FL

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.

Review:

Justin N replaced my broken cables & spring on my garage door. I called at 9:30 and he was here to fix it by 11:30. Justin was courteous and explained what was needed. He deserves 5 stars for a great job.Molly Burish

Mary Burish